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Are We Teaching What We Should? Re-Visiting Importance-Performance Analysis to Evaluate Tourism Studies Program
Abstract
Importance-Performance Analysis is a common technique that is used to understand customer satisfaction and service quality.As a method, it has been used effectively in education to close the loop between curriculum design, course feedback in class and graduate performance of learned tasks on the job.Using its' output helps to better understand the intended learning outcomes and related courses and...
Keywords
Sustainable Development Goals (SDG)
2014
Article
Open Access
2-Y Citation Average
0.276
Language
Country
Are We Teaching What We Should? Re-Visiting Importance-Performance Analysis to Evaluate Tourism Studies Program
Abstract
Importance-Performance Analysis is a common technique that is used to understand customer satisfaction and service quality.As a method, it has been used effectively in education to close the loop between curriculum design, course feedback in class and graduate performance of learned tasks on the job.Using its' output helps to better understand the intended learning outcomes and related courses and...
Keywords
Sustainable Development Goals (SDG)
2014
Article
Open Access
2-Y Citation Average
0.276
Language
Country